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Welcome to Bollywood Junction's SITE!

1. About us and these terms

These terms apply when you use www.bollywoodjunction.co.uk or the Bollywood Junction app, and when you order food from us online, through the app or by phone.

Bollywood Junction is operated by BOLLYWOOD JUNCTION LTD, a private limited company registered in England and Wales under company number 10411330.

Registered office address:
1-3 Duckworth Court, Oldbrook, Milton Keynes, England, MK6 2RX

Email: contact@bollywoodjunction.co.uk
Phone: 01908 661111

Please read these terms before placing an order. If you are a consumer, nothing in these terms affects your statutory rights under the Consumer Rights Act 2015. For advice about your rights, you can contact Citizens Advice or Trading Standards.

Our Privacy & Cookie Policy explains how we use your personal data and cookies. Non-essential cookies are only used where you have given the required consent through our cookie banner.

2. Placing an order, prices and payment

  1. Placing an order. When you place an order, you make an offer to buy the selected items. A contract is formed when we accept your order and send you confirmation by email, SMS or through the app.
  2. Accepting or declining orders. We may decline an order if an item is unavailable, your address is outside our delivery area, or we are unable to fulfil the order. If we decline an order after taking payment, we will issue a full refund.
  3. Prices and charges. Prices are shown in pounds sterling and include VAT where applicable. Delivery charges, service charges and any minimum order value will be displayed before you complete your purchase.
  4. Pricing errors. If there is an obvious pricing error, we will contact you before preparing the order. You can choose to proceed at the correct price or cancel for a full refund.
  5. Payment methods. Payment may be taken by card through our payment provider. Cash payment on collection or delivery may also be available where offered. We do not store your full card details.
  6. Checking your order. Please check your order, delivery address and phone number before completing your purchase. We may contact you if we need to clarify your address or any details of your order.

3. Collection and delivery

  1. Estimated times. Delivery and collection times are estimates. We make reasonable efforts to meet them, but traffic, weather, busy periods and other circumstances may cause delays. We will contact you where there is a significant delay.
  2. Delivery area and opening times. We deliver within our designated delivery area, as specified on our website or app. Our delivery radius or eligible postcodes are [insert confirmed delivery radius or postcodes]. Last orders are accepted at the times displayed on our website and app.
  3. Receiving your delivery. Someone must be available to receive the order at the delivery address. If our driver cannot reach you after reasonable attempts to contact you or deliver the order, we may be unable to provide a refund where the failure is due to circumstances within your control. This does not affect your statutory rights.
  4. Collection orders. Please bring your order number when collecting your food. Orders not collected within [insert confirmed collection period, e.g. 60 minutes] of the notified ready time may no longer be available, and a refund may not be possible where the food has been prepared and the delay is attributable to you. This does not affect your statutory rights.
  5. Food storage and reheating. Food is best enjoyed promptly after delivery or collection. Once you receive your order, you are responsible for storing and reheating it safely in accordance with any instructions provided.
  6. Third-party delivery platforms. If you place an order through a third-party platform, such as Just Eat, Uber Eats or Deliveroo, that platform's applicable terms may also govern aspects of your order, payment, delivery and refunds.

4. Allergens, food safety and alcohol

  1. Allergen information. Our dishes may contain one or more of the 14 major allergens, including peanuts, tree nuts, milk, cereals containing gluten, sesame, mustard and celery. Please check the allergen information available with our menu or contact us before ordering if you need further information.
  2. Food allergies and intolerances. If you have a food allergy or intolerance, please tell us when placing your order. You can use the order notes or call us on 01908 661111. As food is prepared in a shared kitchen, we cannot guarantee that any dish is completely free from allergens. We will provide available allergen information to help you make an informed choice.
  3. Spice levels. Descriptions of chilli and spice levels are intended as a guide. Actual spice levels may vary between dishes and preparations.
  4. Alcohol sales. Alcohol is only sold to people aged 18 or over. We operate a Challenge 25 policy, and our staff or delivery driver may request valid photographic identification at collection or delivery. If satisfactory identification is not provided, we will not hand over the alcohol. Any refund will be handled in accordance with applicable law and our refund procedures.

5. Cancellations, refunds and complaints

  1. Cancelling an order. Our food is generally prepared freshly to order and may be perishable. The usual 14-day cancellation right for online purchases does not apply to goods that are liable to deteriorate or expire rapidly, where the relevant legal exception applies. You can request cancellation free of charge by calling us on 01908 661111 before we start preparing your order. Once preparation has started, cancellation and refunds may be limited, subject to your statutory rights.
  2. Problems with an order. If an item is missing, incorrect, damaged or not of satisfactory quality, please contact us as soon as possible, ideally within 24 hours of receiving your order.

Phone: 01908 661111
Email: contact@bollywoodjunction.co.uk

Photographs and your order number may help us investigate and resolve the issue promptly.

  1. How we resolve problems. Depending on the circumstances, we may offer a replacement, a partial or full refund, or another appropriate resolution. Any resolution will depend on the nature of the issue and applicable law. Nothing in these terms limits your statutory rights.
  2. Orders cancelled by us. If we cannot fulfil an accepted order, we will notify you and provide a full refund for any amount paid for that order.
  3. Refund method and timing. Card refunds will normally be returned to the original payment method. Refunds usually take 5–10 working days to appear, depending on your payment provider and bank. Other payment methods will be refunded using an appropriate method.
  4. We aim to respond to complaints within 3 working days. If you remain dissatisfied, you can contact Citizens Advice for free guidance on your consumer rights.

6. Offers, promo codes and marketing

  1. Offers and promotional codes. Offers and promotional codes advertised on our website, app, social media, advertisements, emails or SMS are subject to the specific terms stated with each offer and the following general rules, unless otherwise stated:
    • Only one promotional code may be used per order, and codes cannot be combined with other offers unless expressly permitted.
    • Offers are valid only during the dates and times specified.
    • Offers apply to online or app orders unless otherwise stated.
    • Promotional codes cannot be exchanged for cash or applied retrospectively to completed orders.
    • Delivery charges, alcohol, set meals or other items may be excluded where specified in the offer terms.
  2. Personal promotional codes. Promotional codes sent to a named customer are intended for that customer only. We may refuse or cancel codes that have been publicly shared, misused or obtained through fraud, subject to applicable law.
  3. Changes to offers. We may withdraw or amend an offer where reasonably necessary, including because of supply issues or circumstances beyond our control. Changes will not affect orders that we have already accepted.
  4. Marketing communications. We will send marketing emails, SMS messages or make marketing calls only where we have your consent or another lawful basis under applicable data protection and electronic marketing laws. You can opt out of marketing communications at any time using the unsubscribe facility provided or by contacting us. Further information is available in our Privacy & Cookie Policy.

7. Using our website and app

  1. Accounts and security. If you create an account, you are responsible for keeping your login details secure and for activity carried out through your account. Please notify us promptly if you suspect unauthorised access or use.
  2. Fair use. You must not misuse our website or app. Prohibited activities include placing fraudulent or deliberately false orders, attempting to hack or disrupt our systems, introducing malicious software, or using automated tools to copy content without permission.
  3. Reviews and comments. Reviews and comments must be honest, lawful and not offensive, abusive, misleading or promotional of unrelated businesses. By submitting content, you grant us permission to display and reproduce it on our website, app and social media for purposes connected with our business. We may remove content that breaches these terms or applicable law.
  4. Our intellectual property. Our business name, logo, menu, photographs, website content and other materials belong to BOLLYWOOD JUNCTION LTD or the relevant rights holders. You may view and print pages for personal, non-commercial use. You must not copy, republish, distribute or sell our content without prior written permission, except where permitted by law.
  5. External links. You may link to our homepage in a fair and lawful manner that does not misrepresent our business or suggest that we endorse you. Our website or app may contain links to third-party websites, delivery platforms or social media services. We are not responsible for third-party content or services, subject to any responsibilities imposed on us by law.
  6. Website and app availability. We make reasonable efforts to keep our website and app available and accurate. However, we cannot guarantee uninterrupted access or that all content will always be error-free. Access may occasionally be restricted for maintenance, updates or circumstances beyond our control.

8. Liability, privacy, law and contact

  1. Our responsibility to you. We are responsible for loss or damage you suffer where it is a foreseeable result of our breach of these terms or our failure to exercise reasonable care and skill. We are not responsible for losses that are not reasonably foreseeable or for business losses where you are using our food and services for personal, non-business purposes. Nothing in this clause excludes or limits liability where the law does not permit us to do so.
  2. Liability we do not exclude. Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited. Nothing in these terms affects your statutory consumer rights.
  3. Events outside our control. We are not responsible for delays or failures caused by events beyond our reasonable control, such as severe weather, power cuts, road closures or significant disruptions to essential services. We will take reasonable steps to inform you if such an event affects your order. If we cannot fulfil an accepted order, we will provide a refund for the unfulfilled order.
  4. Privacy and cookies. Our Privacy & Cookie Policy explains how we collect, use and protect personal data, and how cookies, analytics and advertising technologies may be used. It also explains how you can manage your cookie preferences and exercise your data protection rights.
  5. Changes to these terms. We may update these terms when our services, business practices or legal requirements change. The version applicable when you place an order will generally govern that order. Where appropriate, we will notify registered customers of significant changes.
  6. Governing law and jurisdiction. These terms are governed by the law of England and Wales. You may bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts where permitted by applicable law.
  7. Contact details. If you have any questions about these terms, your order or a complaint, please contact us using the details below.

BOLLYWOOD JUNCTION LTD
Company number: 10411330
Registered office: 1-3 Duckworth Court, Oldbrook, Milton Keynes, England, MK6 2RX
Email: contact@bollywoodjunction.co.uk
Phone: 01908 661111